I spent a great deal of time working on an issue.  At first I set up the connection to my work network in Network Manager.  I set up my host name, user name, and password and attempted to connect.  I received a message "The VPN connection % failed because the VPN service failed to start."  I fought this issue all day and could not find a resolution.  I found several different sites that suggested checking or un-checking the "Available to all users" checkbox but neither helped.
I then realised that when I connect to work from my laptop I use a Cisco client.  I included this in my search and found connecting through a Cisco device was a little tricky.  I did some searches and finally found a helpful blogpost that explained what was going on.  The page explains the process of converting your pcf file from a Cisco client into a conf file that can be used to connect.  This requires downloading the source code of a converter, installing a library, compiling the converter, and then running the converter on your pcf file.  You then have to install vpnc, and then run vpnc on the conf file created in a previous step.
I can run the following command to start my VPN connection:
sudo vpnc <conf file> --enable-1des
After which I enter my password I use to log on to my employer's domain.  I then receive a message saying that the connection is successful. 
VPNC started in background (pid: 2817)...
I can run the following command to end my VPN connection: 
sudo vpnc-disconnect
This affected my ability to connect using Network Manager; I do not receive the "Failed to start service" any more.  The connection still does not work, but I do have a workaround.
Until next time...
 
Glad that you were able to fix the problem and now your VPN works. I too want to start using VPN service so that my online identity could be shielded but initially I would like to try the best free vpn service. Which service would you recommend?
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